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Sr. ServiceNow Developer (CSM Focused)

Job Type: CTH

Job ID: 11136

Sr. ServiceNow Developer (CSM Focused) East Coast/Remote

Our client is seeking a Sr. ServiceNow Developer (CSM Focused) for a contract to hire opportunity.  Will require some travel to client location (approximately once a quarter) in MD/VA.


Job Description

The ServiceNow Developer, Senior  - Customer Service Management (CSM) is a technical resource that possesses advanced administration capability and is able to design, build, and customize ServiceNow applications and services. The Developer works across applications, delivers new functionality and innovative solutions, and supports the entire development lifecycle as well as operational enhancements, maintenance, and production support of all modules and applications deployed on the platform. The Developer works with Solution Architects, Scrum Masters, Business Analysts, other Developers, and Administrators on an as needed basis to ensure that design and code meets customer requirements and is in line with industry standards and best practices. The Developer conducts tasks and assignments as directed and works under minimal supervision with some latitude for independent judgment.


50%: Designs and develops new ServiceNow applications and services. Works with Solution Architects to ensure appropriate platform design, utilizing out of the box functionality when available and minimal custom code. Completes development activities in accordance with best practices, effectively and efficiently meeting documented story requirements. Executes all required development lifecycle process steps.

30%: Provides mentoring and guidance for ServiceNow Developers. Provides growth opportunities for System Administrators by conducting technical reviews and assessments of work, sharing knowledge and experience, and ensuring adherence to best practices.

10%: Assists ServiceNow System Administrators with incident resolution, as needed. Provides troubleshooting and technical support for complex operational issues.

10%: Assists ServiceNow Business Analyst in estimating story level of effort. Provides effort estimates for work to be completed on approved stories.



Please Note

Since 1988, The ACI Group, a national IT staffing firm, has been committed to hiring the industry’s leading professionals and presenting exciting career opportunities. We have access to varied types of contract, permanent and contract-to-perm positions and offer a choice of employment options including a full benefits package.

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