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Health Enterprise IT Infrastructure Operations Manager

Job Type: Direct Hire

Job ID: 10749

Health Enterprise IT Infrastructure Operations Manager, Baltimore, MD

Our client is seeking a Health Enterprise IT Infrastructure Operations Manager for a direct hire opportunity in Baltimore, MD. 

Note:  Any non-US citizen to work on the contract must be able to prove US residency for a period of three (3) years prior to the commencement of work on this contract.



The Health EIT Infrastructure Operations Manager will support our client's mission, leading the day-to-day operational execution of infrastructure services supporting enterprise IT customers, primarily in the commercial health marketspace initially.

The ideal candidate for this position manages the operations and all necessary aspects of planning, implementing, transitioning, operating and maintaining the infrastructure, data center, and hosting services across multiple enterprise IT programs. This person will be responsible for multi-site data center operations with DR/COOP capabilities.


  • Formulates and reviews project plans, determines cost, and ensures conformance to work standards.
  • Responsible for formulating and enforcing work standards, assigning contractor schedules, reviewing work discrepancies, supervising contractor personnel and communicating policies, purposes, and goals of the organization to subordinates.
  • Assigns, schedules, and reviews work of subordinates.
  • Able to evaluate proposed information systems to determine technical feasibility with specified technologies, cost for implementation and operation, as well as functional adequacy.
  • Demonstrated ability to manage a team composed of infrastructure management and engineering personnel.
  • Responsible for operational direction and development of cost and operational models to align with customer’s changing regulatory and operational needs.
  • The individual will also serve as the central point of contact to interface with customer management personnel and other officials relative to operations. 
  • Participate in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices (e.g., ITIL) as related to the needs of the business.
  • Coordinate with program managers and commercial health care consultants to develop, implement, and monitor processes and procedures to efficiently and successfully operate.
  • Proactively research and recommend courses of action to prevent problems and to maintain high infrastructure service levels for the user community.
  • Utilize metrics, key performance indicators, and service level agreements for driving the performance of IT service delivery.
  • Maintain customer satisfaction and meet SLAs.
  • Meet regularly with customers, ensure compliance with customer requirements and scope, and address performance concerns expeditiously.
  • Provide proposal support and related documentation for Health Technology line of business.
  • Assist in the development of new solutions and proposal ideas by seeking industry best practices and collaborating with internal SMEs.


  • BA/BS or equivalent experience and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience. Generally has 4+ years of experience supervising or leading teams or projects.
  • Demonstrated experience relative to oral and written communications with all levels of management for planning and control of operations and projects.
  • Experience leading large scale IT solutions for federal government or commercial healthcare clients, including Data Center operations, hardware and software.
  • Experience leading IT multi-disciplined infrastructure staff.
  • Information Technology experience, with experience in managing multiple teams or projects and advising senior level management and key stakeholders.
  • Demonstrated experience with the management and supervision of employees of various labor categories and skills, including subcontractors.
  • Demonstrated ability to communicate effectively with the highest levels of management.
  • Demonstrated experience with managing performance metric contracts that must conform to SLAs.

Desired Qualifications

  • 2+ years experience providing similar support in a commercial healthcare system environment
  • Previous federal IT operations experience
  • Six Sigma Training at a Green Belt level or greater
  • ITIL Certified
  • Project Management (PMP) Certification
  • EVM Experience/Certification

Please Note

  • Only those individuals selected for an interview will be contacted.
  • No calls, inquiries, or Third Party Vendors please.
  • We are an equal opportunity employer (Unable to sponsor H1B Visas).

Since 1988, The ACI Group, a Baltimore-based IT staffing firm, has been committed to hiring the industry’s leading professionals, and presenting exciting career opportunities. We have access to varied types of contract, permanent and contract-to-perm positions and offer a choice of employment options including a full benefits package.


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